YourOnline Service Ticket App

Service Center Portal

Select a category below to access Service Tickets

Google Drive Access

Sign-In Required

Ensure you are connected to Google Drive before processing Service Tickets or viewing cloud attachments.

YourOnline Service Ticket App

Complete details, dictate notes & submit to close calls

Google Drive Connection * Required

You must connect to Google Drive before filling out or submitting this Service Ticket.

SLA Client Moves this Service Ticket to the top of the queue

Priority 1

1. Technician Info

Technician Name *

2. Customer Details

Select Customer *

Company Name *

Staff Member's Name

3. Service & Status

Service Type *

Job Status *

Booking Date:

Booking Time:

4. Work & Scope

What Must Be Done / Scope of Work *

Progress Notes & Work Performed

5. Attach Photo, Supplier Invoice or PDF

Capture site photos, attach supplier invoices or upload PDF documents. Files are saved in Google Drive inside this job's unique folder.

Take Photo Upload Gallery Attach PDF

6. Dictate Details to Update and Close Call

Closing Summary / Quote Ex VAT

7. Who Gave Go Ahead

Authorized By (Name)

Approval Channel

Email WhatsApp

Price & Quote Requirement Please add in the quoted price for 365, NOD or the Hardware Ordered.

Technician Reminder: Make sure Google Drive says connected before clicking Save or Submit.

youronline

youronline

Service Center Portal

YourOnline Service Ticket App

1. Technician Info

2. Customer Details

3. Service & Status

4. Work & Scope

5. Attach Photo, Supplier Invoice or PDF

6. Dictate Details to Update and Close Call

7. Who Gave Go Ahead

Jobs List

Confirm Job Deletion

Add New Customer

Client Summary

Generating Service Ticket PDF

youronline

What Must Be Done / Scope of Work

Progress Notes & Work Performed

Closing Notes / Quote Ex VAT

Go Ahead Approval

Attached Photos / Documents